Frequently Asked Questions
Don't see your question?
What's the best way to contact you?
Email. When you submit an inquiry through my contact page or when you fill out one of the forms on the site, it will start an email chain. If it's easier to email me directly at first because you have a lengthy request or you want to include attachments, you can reach out directly at [email protected]
Do you provide the material for signage such as mirrors and chalkboards?
No. For signage, I only provide the lettering. You will need to source the items yourself if your venue or rental company doesn't have them. I typically do the work at the venue the day-of the event if the item is too big for my home studio. I will confirm what kind of set-up I need, and I will provide all writing and cleaning materials.
How big of a mirror do I need to find for a seating chart?
Pull out your calculator. If you're expecting 200 guests at your wedding and you plan on putting couples on one line, you'll need to figure out how many lines of names you'll have; let's say you'll have 124. Once split into two columns, that's 62 lines. I recommend at least an inch per line. Make sure to add lines for a big, pretty header and extra breathing room at the top and the bottom. In this case, a mirror that is at least between 6 and 7 feet tall, and 3 feet wide would work well!
I like this pretty thingamajig I saw on Pinterest, but it's different from your typical style. Can you recreate?
Maybe! I love a good challenge. But if I can't, I'll try and think of a colleague who can.
Pricing for any custom work is based on a number of factors -- i.e. quantity, printing method, scope of design, hours and labor involved, and deadline. Let me know what you're envisioning and I can provide an estimate.
When should I send save-the-dates? Invitations? I need etiquette help.
In most cases, you should send save-the-dates 6 months prior to your event. Send 8 months prior if the event is being held in a faraway destination or during a holiday. Ideally, send invitations 8 weeks prior to your event with a reply-by date of 3 weeks before. If you need more time, send invitations 6 weeks prior to your event with a reply-by date of 2 weeks before. I shared some etiquette tips here.
Do you stuff, stamp, and send invitations?
If I'm addressing the envelopes for invitations I've designed, I typically let you put everything together as you wish and mail out. However, I can provide this service for an additional fee.
Advice on postage?
Before you purchase postage, please take a complete invitation set with every piece that will be going inside the envelope (twine and all!) to your local post office so they can confirm the weight and postage you need for the outer and RSVP envelopes. You can order postage from USPS here. If you want something cuter, I suggest Zazzle. Want to go all out and do an assortment of vintage stamps? Look on Etsy. Tip: If you like the vintage postage look, but it sounds like a headache to calculate and purchase the exact quantities for each envelope, order enough for one envelope to save as a keepsake and have your photographer document.
Do you offer refunds?
In most cases, no. Classes are non-refundable and non-transferable. If you purchased an item in my shop and it arrived damaged, please contact me and I will either send you a new item or provide a refund.
I want to learn calligraphy, but I have no idea where to start.
Check my "Learn" page and see if I have any upcoming classes in your area. Are you local? I provide one-on-one lessons, if so. I also recommend classes taught at the Society of Scribes in NYC. Check your local calligraphy guild for similar class offerings where you're based.
Who designed your website? Can you help me with my SS website design?
I designed it using Squarespace. I am not a website designer or developer, and I'm unable to add custom code. However, if you need branding or a simple site like this, I'd be happy to help.